Reference

What You Should Know Before Using raja10

These legal terms set out how raja10 operates for accounts in Indonesia, including how we handle eligibility, account conduct and your rights. Availability depends on local law and the region where you access the platform.

Jurisdiction-Dependent AccessAccount Eligibility RulesDANA, OVO, GoPay Policy ContextData Handling StandardsRight to Request Account Changes
raja10 What You Should Know Before Using raja10
ACCOUNT PROTECTION STANDARDS

How raja10 Handles Your Data and Account Security

Account security and data handling sit at the centre of how we run this platform. Players in Batam and across Indonesia connect through the same secure session layer. Your data is retained only as long as required for legal compliance and account operation — after closure, personal data is held only for the period required under applicable retention rules, then deleted.

Session Security

All account sessions use encrypted connections. If a login attempt comes from an unrecognised device, an OTP is sent to your registered number before access is granted.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records linked to DANA, OVO or GoPay are kept for the period required by applicable financial compliance rules, then removed from active systems.

Change Requests

To update your registered name, wallet details or contact information, submit a request through live chat or email with a valid identity document for verification.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account — or if you need to dispute a transaction, request a data copy or flag a policy concern — our support team handles all of these through the channels below. For wallet-linked issues involving DANA, OVO or GoPay, have your transaction reference ready before you connect.

Live Chat Open the chat window from your account dashboard. Available for account policy questions, wallet disputes and eligibility queries. Have your account ID ready.
Email Support Send detailed legal or policy requests to our support email. Useful for data access requests, account closure queries and formal dispute submissions.
Account Help Centre Access the help section inside your account for step-by-step policy explanations, wallet verification steps and standard account-conduct conditions.

Common Legal and Policy Questions

These are the policy questions we hear most often from account holders. If your question is not here, reach our support team directly through live chat or email.

Availability depends on local law and your eligible region. You are responsible for confirming that accessing the platform is lawful in your location before opening an account.

A name mismatch between your e-wallet and your raja10 account will flag your withdrawal for manual review. Contact support with identity documents to resolve it quickly.

Yes. Send a data access request through our support email. We will confirm the data we hold and provide a copy within the timeframe required under applicable rules.

Submit a closure request via live chat or email. Any pending balance linked to GoPay, OVO or DANA must be withdrawn before the account can be fully closed.

Operating multiple accounts, using a third-party wallet or providing false identity information may trigger a review. We will contact you via registered email if action is taken.

Terms are updated periodically. We post a notice on the platform when a material change is made. Continuing to use your account after the update date means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.